Intercom

Connect to Intercom. Send messages, manage conversations, and interact with users and contacts.

Supports authentication: OAuth 2.0

Set up the agent connector

Register your Scalekit environment with the Intercom connector so Scalekit handles the authentication flow and token lifecycle for you. The connection name you create will be used to identify and invoke the connection programmatically. You’ll need your app credentials from the Intercom Developer Hub.

1. Set up auth redirects

   • In Scalekit dashboard, go to Agent Auth → Create Connection.

   • Find Intercom from the list of providers and click Create.

   • Copy the redirect URI. It looks like https://<SCALEKIT_ENVIRONMENT_URL>/sso/v1/oauth/<CONNECTION_ID>/callback.

   • In the Intercom Developer Hub, open your app and go to Configure → Authentication.

   • Click Edit, paste the copied URI into the Redirect URLs field, and click Save.

2. Get client credentials

   In the Intercom Developer Hub, open your app and go to Configure → Basic Information:

   • Client ID — listed under Client ID
   • Client Secret — listed under Client Secret

3. Add credentials in Scalekit

   • In Scalekit dashboard, go to Agent Auth → Connections and open the connection you created.

   • Enter your credentials:

     • Client ID (from your Intercom app)
     • Client Secret (from your Intercom app)

   • Click Save.